CAREER IGNITE SERVICE DELIVERY STANDARDS
Effective date: 9 August 2026
These standards explain the service clients can reasonably expect from Career Ignite Hub (Pty) Ltd. They apply alongside the Terms and Conditions and the specific inclusions of the service purchased.
1. Service confirmation
A service is confirmed once Career Ignite has:
2. Assessment access
Assessment access details will be provided after the service has been confirmed and the necessary client or parent or guardian information has been received.
Clients should notify Career Ignite promptly if they experience access difficulties.
3. Report and consultation process
Assessment reports are generated and interpreted only after the candidate has completed the relevant assessment and the applicable payment requirements have been met.
Career Ignite will arrange the feedback or counselling appointment within a reasonable period, subject to practitioner availability, report readiness and the client’s availability.
Unless otherwise stated, a counselling or feedback session is 60 minutes.
4. Appointments
Career Ignite will make reasonable efforts to:
Clients are responsible for attending punctually and ensuring they have a suitable internet connection and environment for online sessions.
5. Communication
General enquiries and service-related questions are attended to during normal Career Ignite business hours.
Career Ignite aims to acknowledge client enquiries within two business days. Complex matters, technical problems involving third parties or requests requiring investigation may take longer.
6. Post-counselling support
Where included in the selected service, one month of limited post-counselling support begins on the date of the counselling session.
Support covers reasonable clarification questions arising directly from the assessment report and counselling session. It does not include additional counselling sessions, new assessments, CV writing, application management or extensive career research.
7. Third-party platform availability
Career Ignite uses the Edumilestones assessment platform. Access may occasionally be affected by maintenance, internet connectivity, technical incidents or other circumstances outside Career Ignite’s direct control.
Career Ignite will provide reasonable assistance and escalate platform-related problems where appropriate but cannot independently guarantee the uptime or performance of a third-party system.
8. Service concerns
Clients should report service concerns to:
Email: [email protected]
Telephone or WhatsApp: 067 162 2324
Career Ignite will acknowledge and consider the concern within a reasonable period and will seek a fair resolution.
9. No service-credit promise
These standards describe Career Ignite’s service commitments but do not create automatic financial credits or guarantees beyond clients’ rights under applicable South African law.