Privacy Policy

CAREER IGNITE PRIVACY POLICY

Effective date: 9 August 2026

1. Introduction

Career Ignite Hub (Pty) Ltd, trading as Career Ignite, respects your privacy and is committed to processing personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013, known as POPIA.

This Privacy Policy explains how personal information is collected, used, stored, shared and protected when you register for or use Career Ignite’s career-assessment, career-counselling and related services.

2. Responsible party

The responsible party is:

Career Ignite Hub (Pty) Ltd
Registration number: 2026/381674/07
Edenvale, Gauteng, South Africa
Email: [email protected]
Telephone and WhatsApp: 067 162 2324
Website: www.careerignite.co.za

3. Information we may collect

Depending on the service requested, Career Ignite may collect:

Your name, surname, age and contact information
Parent or guardian information
Educational history, subjects, qualifications and academic information
Employment history, skills and professional information
Career interests, preferences, goals and concerns
Assessment answers, scores, results and reports
Appointment and counselling information
Payment and transaction information
Communications and service-related enquiries
Consent and marketing preferences
Technical information generated through the assessment portal

Please provide information that is accurate, relevant and up to date.

4. Why we process personal information

Career Ignite may process personal information to:

Register and identify clients
Determine the appropriate assessment or service
Administer career assessments
Generate and interpret assessment reports
Provide career counselling and personalised guidance
Arrange and manage appointments
Communicate with clients and parents or guardians
Process payments and maintain business records
Provide agreed follow-up support
Improve service quality
Meet legal, accounting and regulatory obligations
Send marketing communications where permitted

We process personal information only where there is an appropriate lawful basis, including consent, performance of a service agreement, compliance with a legal obligation or a legitimate interest permitted by law.

5. Assessment platform

Career Ignite uses the Edumilestones technology platform to administer career assessments and generate related reports.

Information entered into the assessment portal may therefore be processed through Edumilestones’ systems for the purpose of providing the requested assessment service.

Career Ignite is obtaining further confirmation from Edumilestones regarding its data-hosting locations, retention periods, subprocessors and cross-border processing arrangements. This policy will be updated where necessary once those details are formally confirmed.

6. Information about children

Career Ignite provides certain services to learners under the age of 18.

Where legally required, a parent, guardian or other competent person must authorise the collection and processing of the learner’s personal information and participation in the assessment or counselling service.

Parents and guardians must provide accurate information and confirm that they have the authority to act on behalf of the learner.

Children’s information will only be processed for purposes connected to the requested service or another legally permitted purpose. POPIA gives children’s personal information particular protection. Information Regulator guidance?

7. Sharing of information

Career Ignite may disclose relevant information to:

Edumilestones for assessment administration and report generation
Technology, communication, payment or administrative service providers
Professional advisers where necessary
Government, regulatory or law-enforcement bodies where disclosure is legally required
A parent or guardian where appropriate and lawful

Career Ignite does not sell clients’ personal information.

Service providers may only receive information reasonably required to perform their functions.

8. Cross-border processing

If personal information is processed or stored outside South Africa, Career Ignite will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards apply.

9. Information security

Career Ignite uses reasonable technical and organisational safeguards to protect information against loss, unauthorised access, misuse, alteration or disclosure.

No electronic platform can guarantee absolute security. Where a security compromise occurs, Career Ignite will respond and provide legally required notifications in accordance with POPIA.

10. Retention

Personal information will be retained only for as long as reasonably necessary to:

Deliver the requested services
Provide agreed follow-up support
Maintain appropriate professional and business records
Meet legal, tax, accounting or regulatory requirements
Resolve disputes or enforce agreements

Information will thereafter be securely deleted, destroyed or de-identified where reasonably practical and legally appropriate.

11. Direct marketing

Career Ignite will send promotional electronic communications only where permitted.

You may withdraw marketing consent or unsubscribe at any time. Service-related communications concerning assessments, appointments, reports or payments are not marketing communications.

12. Your rights

Subject to applicable law, you may:

Ask whether Career Ignite holds your personal information
Request access to your information
Request correction or updating of inaccurate information
Object to certain processing
Withdraw consent where processing depends on consent
Request deletion where legally appropriate
Lodge a complaint with the Information Regulator

Some information may need to be retained where Career Ignite has a legal or legitimate reason to do so.

13. Contact and complaints

Privacy enquiries may be directed to:

Information Officer: Laiqah Bowers-Charles
Email: [email protected]
Telephone and WhatsApp: 067 162 2324

You may also submit a complaint to the South African Information Regulator through its official complaints channels: Information Regulator complaints?.

14. Changes to this policy

Career Ignite may update this Privacy Policy when its services, technology arrangements or legal obligations change. The updated effective date will be displayed at the beginning of the policy.